Policies – scealine.com

1. Terms and Conditions (T&C)

For https://www.scealine.com

1. Introduction and Agreement

Welcome to https://www.scealine.com (“Website”), owned and operated by LUMETER AUTO INDUSTRIES (“Company,” “we,” “us,” or “our”). These Terms and Conditions govern your purchase of car wash foams, house wash foams, and related cleaning (“Products”) from us.

By placing an order or using this Website, you agree to be bound by these Terms and Conditions.

2. Product Use and Safety Disclaimers (CRITICAL)

2.1 Intended Use: Our Products are professional-grade cleaning chemicals intended for the specific applications described (car washing, house washing) and must be used strictly in accordance with the dilution ratios and instructions provided on the Product label.
2.2 Safety Warning: These Products contain chemicals that may cause irritation, burns, or other harm if misused. The User assumes all responsibility for proper handling, storage, dilution, and use, including wearing appropriate Personal Protective Equipment (PPE) such as gloves, eye protection, and protective clothing.
2.3 Liability Exclusion: LUMETER AUTO INDUSTRIES is not liable for any personal injury, property damage, environmental damage, or chemical reactions resulting from the misuse, improper storage, incorrect dilution, or failure to wear appropriate PPE while handling our Products. You agree to indemnify us against any claims arising from the misuse of the Products.
2.4 Product Variation: Minor variations in packaging, color, or viscosity may occur between batches and do not constitute a defect.

3. Pricing, Orders, and Payment

3.1 Pricing: All prices are final at the time of purchase and are subject to change without notice. We reserve the right to cancel any order placed at an incorrect price due to errors.
3.2 Order Acceptance: We reserve the right to accept or refuse any order, especially if quantities suggest unauthorized commercial resale.

4. Intellectual Property and User Obligations

4.1 IP Rights: All content, product formulations, trademarks, and branding on this Website are the property of LUMETER AUTO INDUSTRIES. 4.2 User Conduct: You agree not to use the Products for any illegal purpose or to attempt to reverse-engineer our formulations.

5. Governing Law and Contact

5.1 Governing Law: These Terms shall be governed by the laws of India.
5.2 Jurisdiction: Any dispute or claim shall be subject to the exclusive jurisdiction of the courts located in [India].
5.3 Contact Information:

Email: swissgoldauto@gmail.com
Phone: 7011192529

2. Privacy Policy

For https://www.scealine.com

This Privacy Policy describes how LUMETER AUTO INDUSTRIES collects, uses, and protects your Personal Data when you visit or make a purchase from https://www.scealine.com.

1. Personal Data We Collect

Identity & Contact Data (Order Information): Name, shipping/billing address, email (swissgoldauto@gmail.com), and phone number (7011192529).
Technical Data: IP address, browser type, and site usage data collected via cookies for site functionality and analytics.

2. Lawful Basis and Purpose of Processing

We process your data for the following specific purposes:

Order Fulfillment: To process payment, securely ship the chemical Products, and manage logistics. (Basis: Contractual Necessity)
Customer Support: To respond to product inquiries, safety questions, and delivery issues. (Basis: Contractual Necessity)
Marketing: To send updates or promotions (only if you have explicitly opted-in). (Basis: Consent)
Legal Compliance: To maintain records for tax, safety, and product liability tracking. (Basis: Legal Obligation)

3. Data Sharing and Disclosure

We share data only with:

Shipping Carriers: To facilitate delivery of the chemical Products.
Payment Gateways: To process transactions securely.
Legal Authorities: If mandated by Indian law or in response to a valid product liability or safety inquiry.

4. Data Retention and Your Rights

Retention: We retain Order Information for a minimum of 1 year to comply with Indian tax and product safety traceability laws.
Rights: You have the right to access, correct, and request the deletion of your personal data (subject to legal retention requirements).

5. Grievance Officer and Contact

Email: swissgoldauto@gmail.com
Phone: 7011192529

3. Return and Refund Policy

For https://www.scealine.com

Due to the nature of selling chemical and liquid products, our return and refund policy is strict regarding packaging integrity and safety.

1. Eligibility for Return (5-Day Policy)

You have 5 days from the date of delivery to initiate a return or exchange request. Returns are accepted only under the following conditions:

Product Leakage/Damage in Transit: The sealed container is leaking or severely damaged upon arrival.
Wrong Product: You received a product different from what you ordered.

2. Conditions for Return (Safety and Integrity)

Safety First: Returns due to reasons other than damage/wrong product are not accepted once the original safety seal, cap, or lid has been opened or broken, for safety and product integrity reasons.
Packaging Integrity: The item must be returned in its original, securely sealed container and external packaging.
Proof Required: You must provide clear photographs and/or an unboxing video showing the damage/leakage within 24 hours of delivery.

3. Process and Refunds

Notification: Email swissgoldauto@gmail.com with your Order Number and proof of damage/leakage.
Verification: If approved, we will arrange a reverse pickup (for domestic orders). Do not dispose of the damaged product until instructed by our team.
Refund: Once the damaged/wrong item is received and verified:
- We will issue a replacement product free of charge.
- OR
- We will process a full refund to your original payment method within [7-10] business days.

4. Cancellation

Orders can only be canceled if the request is received before the order is dispatched. Once shipped, the order cannot be canceled (see Shipping Policy).

4. Shipping Policy

For https://www.scealine.com

This Shipping Policy outlines our procedures for the safe processing and delivery of liquid chemical Products.

1. Shipment Processing and Safety

Delivery Timeframe : All orders will be delivered within 3-5 business days.
Safety Packaging: Products are packaged according to standards for liquid chemical transport to prevent leaks and damage.
Compliance: We only ship within India, to locations serviced by carriers approved for liquid chemical transport.

2. Shipping Rates and Delivery Estimates

Shipping charges are calculated and displayed at checkout. Due to the nature of the goods, shipping may be slightly higher or slower than generic retail shipping.

3. Damages and Non-Delivery

Acceptance: Do not accept any package from the courier if the outer box is heavily damaged, soaked, or appears tampered with. Note the damage on the delivery receipt and contact us immediately.
Liability: We are not liable for packages lost after they are confirmed delivered. If a package is confirmed lost in transit by the carrier, we will initiate a claim and send a replacement.

4. Contact Information

Email: swissgoldauto@gmail.com
Phone: 7011192529